Refund Policy
Last Updated: 01 January, 2024
At TechFascino, customer satisfaction is our priority. This Refund Policy explains the terms under which refunds may be issued for our services and products. Please read it carefully before making a purchase.
1. Eligibility for Refunds
Refunds may be provided under the following conditions:
- The service or product was not delivered as agreed.
- There were errors or issues caused solely by TechFascino that rendered the service unusable.
- The request for a refund complies with the specified timelines below.
2. Non-Refundable Items
Refunds are not provided for:
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Completed services or milestones that have been approved by the client.
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Digital products, software licenses, or subscriptions once delivered.
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Delays caused by factors outside TechFascino’s control, such as client inaction or third-party dependencies.
3. Refund Request Process
To request a refund, please follow these steps:
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Contact Us: Email us at support@techfascino.com or call +447902416367 with your refund request.
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Provide Details: Include your invoice number, proof of purchase, and a clear explanation of the issue.
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Resolution Time: We will review your request and respond within 10 working days with a resolution.
4. Refund Timelines
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Approved refunds will be processed within 5 business days of approval.
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The amount will be credited to your original payment method (e.g., bank account, credit card).
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Processing times may vary depending on your financial institution.
5. Partial Refunds
In some cases, a partial refund may be offered if:
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Only part of the service was completed.
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The issue is limited to specific components of a product or service.
6. Cancellations
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For Services: You may cancel ongoing services by providing written notice to support@techfascino.com. Refunds for cancellations are subject to the stage of project completion.
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For Products: Cancellations are not permitted once the product has been delivered or accessed.
7. Disputes and Resolution
If you are dissatisfied with the outcome of your refund request, you may escalate the matter by contacting our support team at escalations@techfascino.com. We aim to resolve all disputes amicably and efficiently.
8. Changes to This Refund Policy
TechFascino reserves the right to update this Refund Policy at any time. Changes will be effective upon posting on this page, with an updated "Last Updated" date.
9. Contact Us
If you have questions about this Refund Policy, contact us:
